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I swipe the screen and nothing happens. I can't advance to…

Customer Question
I swipe the screen...

I swipe the screen and nothing happens. I can't advance to the next screen.

Technician's Assistant: What's the make/model of your device? How old is it?

The box has a UPC number and a DSN number; also C E0700

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

JUST THE PAST WEEK. I HAVEN'T DONE ANY TROUBLE SHOOTING, DON'T KNOW WHAT TO TRY?

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/25/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

Is this a smartphone you are having an issue with?

Please let me know

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