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It won't open. All my other apps seem to be fine, but when I
It won't open. All my other apps seem to be fine, but when I try to pen my reader, it shuts off. … read more
Richard
Richard
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IT Manager, Consultant
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I just received a fire HD10 with Alexa for Xmas and need to
I just received a fire HD10 with Alexa for Xmas and need to obtain a manual. I would like to charge it tonight and need to know if plugging it in is all I need to do to begin. Thank you, … read more
RandyNetwork Tech
RandyNetwork Tech
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I have a Nook Tab A6. It's about a year old. Never had any
Hi. I have a Nook Tab A6. It's about a year old. Never had any trouble with it before. Now all of a sudden its displaying a message.... "Unfortunately, the process com.google.process.gapps has stopped… read more
Richard
Richard
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IT Manager, Consultant
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I received a message on my kindle fire about a system alert
I received a message on my kindle fire about a system alert about having a virus on my kindle and tells me to call "apple care" for support. I believe this is a scam. It happened when I opened my Silk… read more
Josh
Josh
It Support Specialist
Associate Degree
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I just got the e-reader 2016 today and pressed french by
I just got the e-reader 2016 today and pressed french by mistake i need english how do get english?a… read more
Steve G.
Steve G.
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My new book purchase appears on my kobo glo but says pending
My new book purchase appears on my kobo glo but says pending and won't open!!! … read more
RandyNetwork Tech
RandyNetwork Tech
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Have amazon prime fire stick since Christmas. Was watching
Have amazon prime fire stick since Christmas. Was watching movies tonight and went to watch another one and accidently clicked on hula but did not download. Now I cannot get anything on firestick incl… read more
RandyNetwork Tech
RandyNetwork Tech
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My samsung E65 reader has frozen. When I switch it on the home
My samsung E65 reader has frozen. When I switch it on the home menu comes on but I can,t move it from this screen. I have tried resetting it but it just keeps going back to the home page and nothing e… read more
Pete
Pete
Engineer
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i have just downloaded another 3 books to my kindle touch and
i have just downloaded another 3 books to my kindle touch and now i can't access anything on my kindle it keeps saying "the item you have been reading has beed removed and is no longer available on yo… read more
Dr. Fix-It
Dr. Fix-It
Technician
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I set my kindle down open to the page I was reading and didnt
I set my kindle down open to the page I was reading and didn't get back to it until the screen saver turned on. Now it won't shut down, the green power light is on but it won't turn on to what I was r… read more
Dr. Fix-It
Dr. Fix-It
Technician
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Used my Kindle yesterday morning no problem. Didnt drop it,
Used my Kindle yesterday morning no problem. Didn't drop it, get water on it, just as normal. But when I tried to open up after work the opening screen froze then gradually reduced to half but no move… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I received a "AmazonKinldle tonight. Unfortunetly my friends
I received a "AmazonKinldle tonight. Unfortunetly my friends name is XXXXX XXXXX the owner of my kindle. How do I change the name to my own, XXXXX XXXXX, instead of Bruce. And also how do I set-up an … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
My Kindle is about 15-16 months old. I am an avid reader and
My Kindle is about 15-16 months old. I am an avid reader and have over 80 books downloaded, 3 from yesterday. This was a gift so all I know is which credit card the downloads hit and my user name whic… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I have had my kindle for several years I have MANY down loaded
I have had my kindle for several years I have MANY down loaded book on my kindle, Tonight my kindle froze-up---it will not go forward or backword--will not sut down will not go to the menu or home or … read more
Simit
Simit
Bachelor's Degree
2,001 satisfied customers
I recently ordered the Reagan Diaries and tonight a pop-up
I recently ordered the Reagan Diaries and tonight a pop-up remove from device showed just as I was clicking on the book to read. The book is gone. Can you restore it. Joan… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I havent used my Kindle for a couple of weeks. It was fully
I haven't used my Kindle for a couple of weeks. It was fully charged the last time I turned it off. It took me an hour to recharge it prior to use tonight, and the display of Virginia woolf won't comp… read more
Simit
Simit
Bachelor's Degree
2,001 satisfied customers
My Kindle is acting weird. I can see menu items in my Menu,
My Kindle is acting weird. I can see menu items in my Menu, but when I go to open them, they won't open. It also won't connect to the network. No screen savers appear when I shut it down, either.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I was using my Kindle last night and it was working fine.
I was using my Kindle last night and it was working fine. I bought a new book and it downloaded it to the achive. When I tried to open it the statement about where it would appear showed up but nothin… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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