E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have an Amazon Kindle Model #D00901. It died. Took it to…

Customer Question
I have an Amazon...

I have an Amazon Kindle Model #D00901. It died. Took it to dealer. It was sent away and returned with information saying that parts were obsolete. Wondering what my options are. Is there any way to retrieve the books I have purchased?

Technician's Assistant: What's the make/model of your device? How old is it?

Amazon Kindle Model #D00901. Bought less than 2 years ago from the Source.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It died about a month ago. I have done no trouble shooting. I took it to The Source and they sent it away.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I want to know if books I have purchased can be retrieved.

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 25 minutes by:
9/23/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,497
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, are you able to login into your Amazon account?

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own E-Readers Question
Customer reply replied 11 months ago
Forget I asked!!! We started with a refundable $5.00, now we are talking about additional charges ---- forget it.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
When I try to return a book the message says "sorry, but we
When I try to return a book the message says "sorry, but we encountered an error when trying to borrow this book" … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have a Kindle 'app' on my i-pad and want to know how to
I have a Kindle 'app' on my i-pad and want to know how to locate the Kindle books to purchase for it. I have only purchased them through BookBub because I don't know where else to find them. When I lo… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I purchased this tablet from Amazon, but I have not been
Hi, I purchased this tablet from Amazon, but I have not been able to register it, please help me, my brain is not working … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Bought a number of books from amazon for my kindle but they
bought a number of books from amazon for my kindle but they are not transferring to my device … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new Kindle paper and wish to access books I have
I have a new Kindle paper white and wish to access books I have bought on my old Kindle. How do I do this? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I just tried the answer that I was given for my grandson's
I just tried the answer that I was given for my grandson's kindle fire 8. Never of the 2 answers that I was given to try have not worked. We have only had this tablet for 2-21/2 months. Now what do I … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
How do you borrow books, 2016 kindle Fire modle #ceo682,
how do you borrow books JA: What's the make/model of your device? How old is it? Customer: 2016 kindle Fire modle #ceo682 JA: How long has this been going on? What troubleshooting have you tried? Cust… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My amazon kindle reader no longer works, screen scrambled
my amazon kindle reader no longer works, screen scrambled display … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My off/on button is not working. What do I do to get it
my off/on button is not working. What do I do to get it fixed? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
My Kindle "Bernies Kindle" has died and I wonder whether I
My Kindle "Bernies Kindle" has died and I wonder whether I can retrieve a few books that I have not yet read and place them on a new kindle "Margaret's kindle"?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I have two Kindles: an original and a Kindle Fire. I placed
I have two Kindles: an original and a Kindle Fire. I placed a large order yesterday for several books. NONE have been delivered to either Kindle. Both machines were turned on and charged when I placed… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have also had my MasterCard billed for the e-books I ordered
I have also had my MasterCard billed for the e-books I ordered but did not yet receive. And, yes, I did give you an "excellent" rating when last we were connected.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My original kindle froze and /or crashed. I have followed
My original kindle froze and /or crashed. I have followed instructions to no avail. I have bought a new one on Amazon. How do I get the books from the original to the new one? I purchased a book for t… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
How can I retrieve my purchased books from my old Kindle.
How can I retrieve my purchased books from my old Kindle. I dropped it and it died. I bought a new one and want my books… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
A few years ago I received a Kindle from a friend. A message
A few years ago I received a Kindle from a friend. A message now on the screen is Your Battery is Empty. A que to connect it to a power source appears. Another message says it takes up to 30 minutes t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My kindle will not keep a charge. I have tried the screen
My kindle will not keep a charge. I have tried the screen reboot but that didn't work. I tried to reboot the system as you had previously suggested and it kept a charge for only 1 day before it died a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle touch does not return to the home page. When I tap
My Kindle touch does not return to the home page. When I tap a book title, it highlights the title and then the highlight goes off. The book does not open. I bought the Kindle from Amazon only a coupl… read more
Mac Tech
Mac Tech
IT Consultant
Bachelor\u0027s Degree
1,100 satisfied customers
My Kindle has a picture of Emily Dickenson on the screen.
My Kindle has a picture of Emily Dickenson on the screen. When I turn the Kindle on and push the "Home" button, nothing happens. The picture remains on the screen. The lower right corner of the screen… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x