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My kindle died. Last night said kindle battery for low so I
My kindle died. Last night said kindle battery for low so I turned off and plugged to recharge. This morning it was green but when I opened it all it showed was pic of big battery and it won't to anyt… read more
Cris
Cris
1,330 satisfied customers
I have an old Kindle - not sure how many years I have had it
I have an old Kindle - not sure how many years I have had it but probably 6.5years. It has not played up until recently but has been getting slower and slower and I have had to recharge the battery mo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,096 satisfied customers
My Kindle paperwhite: I can't get back to 'home'. It says
My Kindle paperwhite: I can't get back to 'home'. It says it's fully charged ( little light is green) but it is stuck inside a copy of a book my son loaded on it years ago that I never bothered to rea… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,693 satisfied customers
It has a critical battery error and won't charge. I've
It has a critical battery error and won't charge. I've changed the power adapter and have tried the hard reset. The power indicator light sometimes flashes amber for a few seconds but then goes dark. … read more
Harry
Harry
2,478 satisfied customers
I bought a kindle paperwhite when my kindle fire died. Now
I bought a kindle paperwhite when my kindle fire died. Now my new kindle has frozen. I can get it to go to 'home', but am unable to turn the page, get the correct font or open to the page I was on. … read more
Josh
Josh
Technician
Associate Degree
23,156 satisfied customers
I purchased a Kindle Paperwhite e-reader this past June 8th
I purchased a Kindle Paperwhite e-reader this past June 8th from Amazon with, supposedly, a protection plan service agreement (which I have not yet received) and now my Paperwhite will not swipe. It f… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,693 satisfied customers
I'm reading a book that shows none of the stuff at bottom
I'm reading a book that shows none of the stuff at bottom that tells you where you are in the book -- the Loc. or % info. So I can't go off the page I'm on to somewhere else and get back again, since … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,693 satisfied customers
I have only had my kindle paperwhite 2 weeks. It is acting
I have only had my kindle paperwhite 2 weeks. It is acting so strange all of a sudden. I have restarted it several times, charged the battery. The pages won't swipe and then if it does, several of the… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,693 satisfied customers
My kindle is frozen and I have tried rebooting it but the
my kindle is frozen and I have tried rebooting it but the top does not move from the first page but the bottom half moves and I cannot scroos down to select a book … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,693 satisfied customers
I cannot change pages on my paperwhite. I have had it about
I have had it about three years. I cannot get to the area that gives me the information you are requesting. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,693 satisfied customers
I havean early kindle bought arounde 2011and it iir, It is
Hi, i havean early kindle bought arounde 2011and it iir … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,693 satisfied customers
I 't see well and would like to make all the type on my
I don't see well and would like to make all the type on my Kindle paperwhite larger. Not just inside a book i'M reading, but all type … read more
Randy***** CellTech
Randy***** CellTech
1,887 satisfied customers
My Paperwhite Kindle is 2 years old. Recently, I've had some
My Paperwhite Kindle is 2 years old. Recently, I've had some odd issues with the way it works and the other day after charging it, I couldn't turn it on. I found this site, I managed to turn it on and… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
battery will not hold charge. yellow charging light stays on
battery will not hold charge. yellow charging light stays on - will not turn green. kindle dose not respond to ANY commands i.e: open book to page, open book...seems to be stuck on home screen.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I replaced my old kindle with a kindle touch...Last night it
I replaced my old kindle with a kindle touch...Last night it would not let me start a new book, and when i tried to reboot it, as I did the last time I had trouble, it showed a battery with a plug in … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my wife uses her kindle constantly while plugged into AC, she
my wife uses her kindle constantly while plugged into AC, she now has a notice that the battery is too low to start the unit. She left it turned offand plugged in last night but nothing changed.… read more
Cris
Cris
1,330 satisfied customers
My Kindle, a year old - Keyboard 3G, is frozen. It is fully
My Kindle, a year old - Keyboard 3G, is frozen. It is fully charged. I downloaded 3 books last night and it's been frozen since. I tried holding the on/off button for 15 sec. and it reboots but when i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Im on my second kindle since Christmas with the same problem--I
I'm on my second kindle since Christmas with the same problem--I can't seem to keep it charged. I am an avid reader and use it alot , but this particular kindle was plugged in all night last night and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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