E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have a Kindle Paperwhite. I have purchased two books using…

Customer Question
I have a Kindle...

I have a Kindle Paperwhite. I have purchased two books using my laptop, but I am unable to deliver them to my Paperwhite. They never arrive. I recently replaced my credit card and added the new card to my kindle account.

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle Paperwhite, about 6 months old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week. Since I replaced my credit card. When I check my account, the new credit card shows up. When I go to manage my account and devices, it shows that I purchased the two books, and when I deliver the books to my default device, it shows that the books have been delivered. But when I try to locate the books in my library on my Paperwhite, neither book is there.

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 11 minutes by:
9/22/2017
Electronics Technician: Eric, Technician replied 8 months ago
Eric
Eric, Technician
Category: E-Readers
Satisfied Customers: 5,160
Experience: I am an Android App Developer with a strong knowledge of Personal Electronic Devices.
Verified

Hey there! my name is ***** ***** I will be assisting you today. I will do all I can to provide you with excellent service and answer your questions as quickly as possible. While I take a moment to read over your question, please read the following:

  • The offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept a request for one if you wish, but you do not have to.
  • Please keep this browser open, so that we do not lose contact. If you close it, open your email to find links back to this question.
  • I will continue helping you until your question is 100% answered, please ask as many follow up questions as you want to.
Ask Your Own E-Readers Question
Electronics Technician: Eric, Technician replied 8 months ago

Follow these steps below to make sure your books are delivered to the devices you want them to be and not just random ones. This will allow you to make sure they are delivered to both your Paperwhites. If you still have any issues, just reply back to me and let me know, before rating. Please take two seconds to rate my service before you leave today at the top of this page. Remember it is my service you are rating and nothing else. If you feel my service has been anything but excellent, or you have follow up questions, please let me know before rating :)

Bookmark this link to ask me questions directly in the future: http://bit.ly/AnswersByEric

  1. On your computer, go to Amazon.com and log in using the same account that is on your Kindle device(s)
  2. Once you are logged in, click this link to get to the needed page.
  3. You will now see a list of your books, and you can manage where they are delivered.
  4. Select the books you want to change where they are delivered, and then click the icon for "Actions"
  5. Select the "Deliver to:" option, and now select the device or devices you want the books delivered to, and save it.

Now restart your Kindle devices and you will find that they are being synced :)

Ask Your Own E-Readers Question
Customer reply replied 8 months ago

I am having issue following this

******* ******

Electronics Technician: Eric, Technician replied 8 months ago

I am sorry, which part are you having problems with? I think your post was edited for posting private information.

Ask Your Own E-Readers Question
Customer reply replied 7 months ago
I am unhappy with what happened to me. I didn't realize that I was to pay $36 to have a question answered. I thought it was a $5.00 charge. I'm a senior citizen, and I have a lot of trouble with technical stuff. I never used the information you sent me, because I couldn't get my Kindle online. I called my internet provider this morning and learned why I couldn't get online. When I got online, the books I ordered loaded immediately, so I never used the suggestions your expert sent me. I realize it's probably due to my own ignorance, but I'm not happy that what I thought was a $5 charge in now $36.
Electronics Technician: Eric, Technician replied 7 months ago

I am only an IT expert on this website, but I will send this in to customer service.

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Eric Your Own Question
Eric
Eric
Eric, Technician
Category: E-Readers
Satisfied Customers: 5,160
5,160 Satisfied Customers
Experience: I am an Android App Developer with a strong knowledge of Personal Electronic Devices.

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am looking for the model of my old Kindle. The serial#
I am looking for the model of my old Kindle. The serial# *****###-##-####1464 73ex … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
It is doing strange things. Keeps trying to update or
It is doing strange things. Keeps trying to update or reboot,I think. I cannot turn it off, and when it asks for [email protected] it starts the same thing over … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
96 satisfied customers
Ho can I backup my entire nook to an sd card. Hd plus.
nothing because I don"t want to lose anything. I need to back it up so I can upload android 7 … read more
Harry
Harry
1,672 satisfied customers
I have 2 kindles that are tied together. I'm giving my older
I have 2 kindles that are tied together. I'm giving my older kindle to my daughter-in-law. Can I reset the older kindle back to the factory settings without losing anything on my newer kindle? … read more
Cris
Cris
60 satisfied customers
It seems frozen. Had an earlier msg to please wait while it
Hi- It seems frozen. Had an earlier msg to please wait while it starts up, but now just the tree. I've done the 7 sec and 40 sec shut downs but it's frozen. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I am getting a message... Please wait a moment while your
I am getting a message... Please wait a moment while your kindle starts up … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just received a new kindle touch and I can't get it set
I just received a new kindle touch and I can't get it set up. It is not accepting my password ***** it won't let me change it. Can you help please? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
96 satisfied customers
I have had a kindle fire for several years and recently
I have had a kindle fire for several years and recently bought a kindle paperwhite that I could carry in my purse. My kindle fire stopped working, now my papeerf … read more
Cris
Cris
60 satisfied customers
Books ,samples or purchases, not displaying on reader
Books ,samples or purchases, not displaying on reader inlibrary … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
The screen has been dented and it won't switch on. Last time
No. I don't know how to do that. Do I put a paper clip or similar in the hole between the charge slot and the on button … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
My kindle ikon has disappeared from my page, I was reading
I was reading yesterday and now it has gone and I cannot reach my account … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Screen is so dark I can barely see the words. Today it says
screen is so dark I can barely see the words JA: When did you last charge your e-reader? Customer: today it says 100 % JA: Have you tried a force reboot (pressing and holding the power button for a mi… read more
Cris
Cris
60 satisfied customers
My Kindel voyage was dropped yesterday and I haven't been
My Kindel voyage was dropped yesterday and I haven't been able to get into it again since. THe ad for another book lights up but when I swipe it, nothing happens. I tried holding button down but 1 min… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
96 satisfied customers
Trying to update credit card to buy a book in kindle. Only
trying to update credit card to buy a book in kindle … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have an old kindle 2 that I have reset and software
Hi I have an old kindle 2 that I have reset and software updated - I can connect to the bookstore, but cannot register … read more
Harry
Harry
1,672 satisfied customers
The screen is frozen. I have image of pencils and it won't
Hi,The screen is frozen. I have image of pencils and it won't move. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I have generation 8 Kindle with whisper sync. I keep having
I keep having to reset it and now lines across the page blur words. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have forgotten how to download an ebook on a card that was
I have forgotten how to download an ebook on a card that was given to me for my birthday. can you help me? … read more
Harry
Harry
1,672 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x