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Hi there and welcome
Can you please remove the power to your wifi router, wait 5 minutes, connect the power again to your wifi router
Wait 5 minutes and tell me if the Kindles then work correctly please
Do you have other devices connecting to your wireless network? Can they see it?
You may be connected via a cable.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and connect to wifi.
Let me know the results please
You disconnect it from the Kindle, just pull it out of the socket
ok, if it is not plugged in, then the charger is diconnected.
yes.. so complete the instructions I gave please.
Do they now see your wifi network?
What is the make and model of your wifi router?
yes, but if the issue is occuring on all 4 kindles the issue will lie with with the routing table on the router.
Please look at the router and check the make and model.
ok, if on the Kindle you go to settings, wireless, what is the name of the wireless network it is connected to?
ok, it looks to be then connected to the wrong network.
Do you see WESSEN in the list of networks on the Kindle?
Are you talking to me on a windows computer?
Put your mouse over the wireless icon on the bottom right, it will tell you the name of the netowork it is connected to.
Can you tell me the name of it please.
ok, so it is connected to a different network then the Kindle, this is the reason for the issue.
On the Kindle go to settings, wifi, and choose Network 4 and connect to this please.
Let me know the results
Ok, this means your computer is not connected to a wifi network, this is why I asked before.
As they are indicating they are connecting to a NETWORK 4 network and this is via cable.
The issue is with your wifi router, not the 4 kindles, the setup your Tech person did has been reset back to the default dd-wrt which is the default name of a custom setup he did.
It connects but it does not provide an internet connection on it.
He will need to recreate the wireless network he originally setup for you so the 4 kindles can connect to it again.
I can also connect and set it up, and for this you would need to accept the offer I made.
Once done, I connect to our computer and I can also setup this network he / she made for you
You see it pop ip on the screen, it is the additional services offer.
Ok, once he makes it the kindles will work
Let me know if you need anything else and please remember to click on the stars at the top then submit to rate my service