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I have had My kindle charging 3 hours. Yellow light is all I…

Customer Question
I have had My...

I have had My kindle charging 3 hours. Yellow light is all I get. I am 82 years old, my wife recently died and now my kin die doesn't come on

Technician's Assistant: What's the make/model of your device? How old is it?

My phone(###) ###-####

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Ive plugges ands several times I don't know anything else to do.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just fix it, I have n o extra energy to fool around

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/22/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,217
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

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Electronics Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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