E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I bought a new kindle paper. It is hooked up to the

Customer Question
I bought a new...

I bought a new kindle paper white. It is hooked up to the internet. I bought 2 new books and all of my books are on it. It just says qued whan I try to open it?

Technician's Assistant: What's the make/model of your device? How old is it?

Brand new! Don't know the model or make. It is a kindle paper white.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Sync. Making sure it is connected to the internet. I bought it because my last one didn't work. It looks like all my books are there but I just can't get them downloaded.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Don't think so

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 2 hours by:
9/21/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,243
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 10 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,243
22,243 Satisfied Customers
Experience: E-reader expert

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
How to transfer books on old Kindle paper to new Kindle
How to transfer books on old Kindle white paper to new Kindle Fire? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't register with Amazon as it will not accept my email
I can't register with Amazon as it will not accept my email address … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Don't know my password for my amazon account, Kindle paper,
Hi. don't know my password ***** my amazon account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am having trouble with my email address when I tried to
I am having trouble with my email address when I tried to pay the VISA deposit. I have 2 paper white kindles but I am unable to access books from the other kindle. I typed this question in a few minut… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How do I download books to my new Kindle? amazon kindle
I think that I have registered with Amazon. Have joined paypal … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I just bought my 3rd Kindle & my books, over 100, didn't
I just bought my 3rd Kindle & my books, over 100, didn't automatically appear. I tapped on sync but they still didn't download to my new Kindle? … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Recently I have ordered 3 books and they are not showing up
Recently I have ordered 3 books and they are not showing up on my kindle. … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I downloaded an ebook .azw3 from Amazon to my laptop and
I downloaded an ebook .azw3 from Amazon to my laptop and moved to my kindle. Now a dialog box says, "Unable to open item" … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
My Kindle will not open to receive downloads. When I try to
My Kindle will not open to receive downloads. When I try to connect it says I need password. This problem just started with my last purchase from Amazon. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a new Kindle paper and wish to access books I have
I have a new Kindle paper white and wish to access books I have bought on my old Kindle. How do I do this? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
We have changed our settings on our computer - deleted our
We have changed our settings on our computer - deleted our wi-fi because we were having much trouble with the router, etc. So now I am wondering how I can buy books for my Kindle?!? … read more
Cris
Cris
62 satisfied customers
Ch days New York Times downloaded to my Kindle Paper white?
ch days New York Times downloaded to my Kindle Paper white? I have a paid digital subscription to New York Times … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I think my Kindle has died! I can't open it. I see a screen
I think my Kindle has died! I can't open it. I see a screen this letters coming at an angle. I have charged the battery, but I can't open it at all. It was acting strangely before this shut-down happe… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I just bought a new kindle as my old one died. I want to log
I just bought a new kindle as my old one died. I want to log in using my d details but it keeps saying I'm wrong. My user name is***@******.*** my password ***** ***** I think?? … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have an I pad, my computer, a Kindle e-reader and I don't
I have an I pad, my computer, a Kindle e-reader and I don't know how to sync them so that I can read the same book on all of them Which one is the one I start with?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I downloaded the Ipad2 update today and now my kindle cloud
I downloaded the Ipad2 update today and now my kindle cloud is jammed. That is, it requests my login information, but when I provide it, it doesn't respond.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Bought Kindle paper white and have an IPad and an old kindle
Bought Kindle paper white and have an IPad and an old kindle reader. am trying to sync the New kindle paperwhite with the ipadamazon account. Amazon website tells me to go to Manage Your Kindle websit… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
How long does an ereader take to sync? I borrowed a book from
How long does an ereader take to sync? I borrowed a book from the library and downloaded it to the computer. I have been trying for the past couple of days and my ereader won't sync. I've tried resett… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x