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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 38521
Experience:  Avid repairer and trouble shooter of E-Readers
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How do I start a new book. All I get is books that are 95%

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How do I start a new book. All I get is books that are 95% done
JA: What's the make/model of your device? How old is it?
Customer: I cant tell the age. I's an 0700
JA: How long has this been going on? What troubleshooting have you tried?
Customer: turned it off waited turned it on. isn,t there some sort of index?
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: JUST HELLLLLLLPPPPP> I love this thing

Hi there and welcome

Do you mean new books will not open?

Please let me know

Customer: replied 1 month ago.
I can't go from one book to the next

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it

Let me know the results please

Thank you

Richard and other E-Readers Specialists are ready to help you


I have tried calling but no one is picking up.

Is anyone by the phone at the moment?