E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have a older Kindle that I haven't used for awhile and now…

Customer Question
I have a older...

I have a older Kindle that I haven't used for awhile and now I can't charge it. What do I need to do/

Technician's Assistant: What's the make/model of your device? How old is it?

I don't know the model. I purchased it from Amazon and it has to be about 12 years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I haven't used it for probably 8 months and just recently tried to charge it and couldn't. I haven't tried anything other that just putting the charger on it.

Submitted: 10 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
9/20/2017
Electronics Technician: Nathan, Technician replied 10 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,394
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,394
31,394 Satisfied Customers
Experience: Nook, kindle & ipad expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Indle. 2 kindles, kindle fire 7 and an early kindle. The
2 kindles, kindle fire 7 and an early kindle. The early kindle was purchased in 2012. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an old style kindle. It hasn't been used for two
I have an old style kindle. It hasn't been used for two years. Now it won't charge. Anything I can do? … read more
Harry
Harry
2,174 satisfied customers
My kindle will not switch when I slide the switch at the
My kindle will not switch when I slide the switch at the bottom … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to replace my Kindle Fire. What one would you suggest
I need to replace my Kindle Fire. What one would you suggest I purchase? I use it mostly for books and games. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Have an aMAZON KINDLE APPROX 6 YEARS OLD - HAVE PURCHASED
have an aMAZON KINDLE APPROX 6 YEARS OLD - HAVE PURCHASED MANY BOOKS OVER THIME AND HAVE ORDERED 2 RECENTLY - THEY HAVE NOT DOWNLOADED TO MY DEVICE - ALTHOUGH IT SAYS THEY HAVE BEEN PAID FOR AND DELIV… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I was curious if there is any warranty on a kindle fire
I was curious if there is any warranty on a kindle fire purchased last Nov? It is the 7" 8GB model. It stopped working probably 2 months ago and I haven't done anything about it... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I bought several books before a recent trip, but when I got
I bought several books before a recent trip, but when I got to the airport I found that for some of the books, only the title and credits pages were there. For other books (including some older ones) … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Kindle quit charging and shut itself off. I can not get
My Kindle quit charging and shut itself off. I can not get it to charge or come on....what can I do? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I have a Kindle Fire purchased, I think about 2012. It seems
I have a Kindle Fire purchased, I think about 2012. It seems to have "died" on me. The battery will no longer take a charge and hold it. Is there anything I can to do fix it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Trying to connect to store to download books. Won't connect,
Trying to connect to store to download books. Won't connect … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I have a new Kindle,but I don't have any instructions on how
I have a new Kindle,but I don't have any instructions on how to start. What is step one? Suzanne … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My kindle is showing on a grey background an outline of a
My kindle is showing on a grey background an outline of a battery with an ! point in the middle of it. What does that mean and how can I fix it? Thanks! … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Up until recently have purchased kindle books. Now when I
Up until recently have purchased kindle books. Now when I press the BUY button I am asked to verify SHIPPING ADDRESS. Unable to download book. HELP. May have something to do with Amazon order not rela… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have not used my amazon kindle for a very time. when I try
I have not used my amazon kindle for a very long time. when I try to buy a book it will not allow me to do it. Appears it wants me to update my payment method. I have tried to go into kindle to comple… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have an old kindle and a new kindle, which was given to me
I have an old kindle and a new kindle, which was given to me in November. I like to keep them both up to date but every time I want to open the old kindle I have to put in my Amazon password.I find th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't download books onto both my kindles anymore and the
I can't download books onto both my kindles anymore and the newest one I can't get into and read what books are on there. They sent me an email with instructions at one point but I couldn't work it ou… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Kindle Fire HD it will not charge, I have tried
I have a Kindle Fire HD it will not charge, I have tried using another charger but it still will not charge. Is there anyway to fix it? Since mine has stopped working I was given another Kindle, how d… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have purchased 2 wall chargers for my Kindle Fire and both
I have purchased 2 wall chargers for my Kindle Fire and both of them have stopped charging the Kindle after only a few weeks of use. I have tried multiple outlets and both of them did the same thing. … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x