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Cant open, no idea where do i look, i had it put away for a…

Customer Question
No idea where do...

No idea where do i look

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I had it put away for a yr just started using again about less than 5yrs

Submitted: 10 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/20/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,203
Experience: E-reader expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know

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Electronics Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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