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I deleted my books to free up space. But it keeps saying I…

Customer Question
I deleted my books...

I deleted my books to free up space. But it keeps saying I don't have enough space. What do I need to do?

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle fire. 3 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This was the first time. I tried to sync and check, but it didn't work.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, I just want to free up some space

Submitted: 11 months ago.Category: E-Readers
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Answered in 3 hours by:
9/20/2017
Electronics Technician: Richard Hill, Electronics Engineer replied 11 months ago
Richard Hill
Richard Hill, Electronics Engineer
Category: E-Readers
Satisfied Customers: 948
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

Try downloading the Clean Master app which you can use to identify all files on your device, sometimes hidden ones, which you can delete to free up space.

The other option is to back up your files and then perform a factory reset.

Best Regards,

Rich

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Category: E-Readers
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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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