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I bought a 2016 Kindle E-reader last month. This is our 4th
I bought a 2016 Kindle E-reader last month. This is our 4th Kindle, so it had my whole library on it. It worked fine for the first few weeks, but suddenly it lost my whole library, including the book … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have a book that's in the cloud and I don't know how to
I have a book that's in the cloud and I don't know how to get it on my kindle … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I just got a new Kindle Paperwhite. I guess I didn't read
Hi, I just got a new Kindle Paperwhite. I guess I didn't read what it can and can not do well enough. Can books be gotten without a Wifi connection after the Kindle is set up? Can books be read withou… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
My paperwhite is 6 years old and is amazing. I have about 98
My paperwhite is 6 years old and is amazing. I have about 98 books on it. I charged the battery and when I go to turn it on the green light stays on for about 5 seconds then starts blinking and goes d… read more
Josh
Josh
Technician
Associate Degree
22,955 satisfied customers
I have forgotten my passcode, Kindle. About 2 and a half
I dont know how to troubleshoot. I hadnt used it for a couple of months and wanted to activate it again and cant rmember my passcode … read more
Josh
Josh
Technician
Associate Degree
22,955 satisfied customers
I am unable to download material to my Kindle Paperwhite. I
I am unable to download material to my Kindle Paperwhite. I de-registered it as it was under an old account and now I want to re-register it using my current Amazon account information. Have been at t… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
My six month old kindle paperwhite will not open with a
my six month old kindle paperwhite will not open with a swipe. It doesnt do anything. It has a full charge. … read more
Josh
Josh
Technician
Associate Degree
22,955 satisfied customers
I recently bought a Kindle Paperwhite to replace my four
I recently bought a Kindle Paperwhite to replace my four year old Kindle. When I got the new one, my whole library and then some - 125 pages of books was on it. I cannot seem to remove all of the whic… read more
Pete
Pete
Engineer
Bachelor's Degree
9,772 satisfied customers
Thanks. Its the paperwhite about 4 months old. I purchaed a
I purchaed a bool Carlos the Ant by John Ellis but read only half the book as I got very busy on another assignment - now am fre and tryinmg to reach the page i stopped at but the kindle does not let me get back to this book … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I'm reading a book that shows none of the stuff at bottom
I'm reading a book that shows none of the stuff at bottom that tells you where you are in the book -- the Loc. or % info. So I can't go off the page I'm on to somewhere else and get back again, since … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
I have just downloaded, The Keeper of Lost things, by Hogan.
I have just downloaded, The Keeper of Lost things, by Ruth Hogan. But I can't locate it on my home screen. Suddenly, it is listing (cover view) my books alphabetically. I'd also like to continue readi… read more
Pete
Pete
Engineer
Bachelor's Degree
9,772 satisfied customers
My Kindle papaerwhite has stopped responding to page
Hi, my Kindle papaerwhite has stopped responding to page turning. other functions seem to operate sporadically. the device has been operating fine up to 98% thru a book after reading many other books … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
Books that I have paid for but not read have disappeared and
Books that I have paid for but not read have disappeared and do not show up on any of my lists. This happened while I was purchasing additional books and downloading samples. How do I find the books t… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
4,251 satisfied customers
I just purchased a Kindle Paperwhite and can't get it to
i just purchased a Kindle Paperwhite and can't get it to sync with my other devices. I think I must have put in some incorrect information. None of my books show up on it. … read more
Cris
Cris
1,310 satisfied customers
T the books on my Kindle 2 downloaded on to my Kindle 3,
t the books on my Kindle 2 downloaded on to my Kindle 3 … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,600 satisfied customers
My paperwhite has become very slow, especially when I turn
My paperwhite has become very slow, especially when I turn it on. Then I get a message saying there is a problem but it eventually comes on. … read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
We switched our ISP from Time Warner to AT&T so we have a new
We switched our ISP from Time Warner to AT&T so we have a new modum, etc. I got my Kindle Fire to work fine on our new network but I can't get my Kindle Paperwhite to go into my next book to read. I g… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have one of the very early Kindles, but am thinking about
I have one of the very early Kindles, but am thinking about purchasing a paperwhite. My question ..... will my library of books remain on my old Kindle (having almost reached the book limit) and only … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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