E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I bought a book last Saturday. When I try to open it I can…

Customer Question
I bought a book...

I bought a book last Saturday. When I try to open it I can get no further than the front cover?

Technician's Assistant: What's the make/model of your device? How old is it?

18 months. Not sure what model.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Have not used for couple of months. First time this problem not sure what to try

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
9/18/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the book.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 11 months ago
still will not open
Electronics Technician: Richard, Customer Service replied 11 months ago

Thanks

Select the book and delete it from the Kindle

Then download it again and tell me if it then opens please

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
When not in use, I keep my reader in its zippered cover. I
When not in use, I keep my reader in its zippered cover. I hadn't used it for several months and when I opened the cover to use it I turned it on and it showed an unfamiliar graphic which seemed to de… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I think my kindle has died. It will no longer connect to the
I think my kindle has died. It will no longer connect to the internet so I cant download and/or buy books … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
With regard the amazon kindle i have, when trying to access
with regard the amazon kindle i have, when trying to access another book the kindle states there is a problem with credit? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I recently bought a Kindle Paperwhite to replace my four
I recently bought a Kindle Paperwhite to replace my four year old Kindle. When I got the new one, my whole library and then some - 125 pages of books was on it. I cannot seem to remove all of the whic… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
How can we get books and games. Fire 7 inch it is 18 months
yes . the fire was not set up but with a couple of games and adults books.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I bought my 3rd kindle less than two months ago and already
I bought my 3rd kindle less than two months ago and already have problems. Yesterday after reading a recently purchased book, I charged it overnight. Today when I tried to continue reading I tapped th… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Not sure who to contact. I purchased an ebook on Amazon on
Hello Pearl, Not sure who to contact. I purchased an ebook on Amazon on 20th Jan and have found that a considerable amount of content is off the page ie not there. … read more
Richard
Richard
Customer Service
47,537 satisfied customers
Hello, My nook book was repaired about 45 days ago.
Hello, My nook book was repaired about 45 days ago. PROBLEM will not charge.... Have used the book to read one book and load another... Nook was very slow to charge... Come paired to when I first boug… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
My kindle reader (first generation) is frozen. The battery
My kindle reader (first generation) is frozen. The battery won't hold a charge. I can navigate up or down, but can't open anything. Also, several books I bought have been downloaded to my Archived fil… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have purchased a number of ebooks on line from Amazon and
I have purchased a number of ebooks on line from Amazon and they have not downloaded onto my kindle.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My e-reader all of a sudden stopped working. I charged it overnight,
My e-reader all of a sudden stopped working. I charged it overnight, but the screen stays blank. I pushed the reset button but nothing happens. Di I need to buy another e-reader?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My kindle is 13 months old and it just stopped working where
My kindle is 13 months old and it just stopped working where it won't even turn on. Whe i do try to turn on i get a speaker that says"screen saver" or "page 4 of 10 items 1 of 9". It was not damaged i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Ive had my Kindle a little less than 18 months. This morning
I've had my Kindle a little less than 18 months. This morning when I tried to open it nothing happened. It's fully charged and the green light is on, the sliding mechanism is not stuck, but when I sli… read more
Mac Tech
Mac Tech
IT Consultant
Bachelor\u0027s Degree
1,100 satisfied customers
i put in my password XXXXX wi-fi and it does not work. This is
i put in my password XXXXX wi-fi and it does not work. This is the first time i logged on after a recharge and could not connect. It did take my my for new books it just wont let me read anything… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Iv just downloaded a book to my new kindle, I can get to the
I'v just downloaded a book to my new kindle, I can get to the book cover but when I try to go to the beginning the book won't open and the front cover stays on view. My wife bought me this for Christm… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
First of all, I would like to know what the warranty was that
First of all, I would like to know what the warranty was that came with my 2nd generation Kindle. 2ndly, here is what is happening. Nothing, when I try to get to the mail page. (going form the on posi… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
In December I bought a Literati e reader for my 50 year old
In December I bought a Literati e reader for my 50 year old daughter. She had her heart set on a Kindle so I kept the Literati for myself. It was a couple months old when I started using it and I cugh… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I bought my Kindle in October 2005 or October 2006 and have
I bought my Kindle in October 2005 or October 2006 and have had no problems EXCEPT no written instructions as to access/use the darn thing. I charged the battery on Friday (Nov 18) and turned it on la… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x