E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

How come my account is frozen, it has to do with order books…

Customer Question
How come my account...

How come my account is frozen

Technician's Assistant: What's the make/model of your device? How old is it?

It has to do with order books where you pay a set amount each month

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week I think I havent try to down load a bool for a mo

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 hour by:
9/17/2017
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,260
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 11 months ago

What is the error message that you see?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have a Kobo ereader and i tried to buy 2 books and i have
I have a Kobo ereader and i tried to buy 2 books and i have not got them on the ereader ??? … read more
Harry
Harry
2,176 satisfied customers
I have a problem with charges on my credit card. Kindle
kindle 3years but that is not the problem it is the charges from you on my credit card … read more
Josh
Josh
Technician
22,260 satisfied customers
When I try to order a new book I get an Application Error.
When I try to order a new book I get an Application Error … read more
Josh
Josh
Technician
22,260 satisfied customers
I want to order a book i sampled and it will not let me. 1
i want to order a book i sampled and it will not let me. … read more
Tanyi-Tong Terrell
Tanyi-Tong Terrell
Digital Marketing Certificate
1 satisfied customers
Kindle is frozen. When I hold the start button for 40
Kindle is frozen. When I hold the start button for 40 seconds it reboots, but the little white line only goes about 2/3 and then it goes to my home page. BUT the page is frozen and I cannot read? … read more
Josh
Josh
Technician
22,260 satisfied customers
I ordered (bought) two Kindle Books -- they did not show up
I ordered (bought) two Kindle Books -- they did not show up on my Kindle -- I then went thru and apparently ordered them again (I remember back at some point in time, if I tried to order a book I alre… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
My kindle has stopped recognising my credit card details. I
My kindle has stopped recognising my credit card details. I have tried loading another card however the same message comes up.(you do not have a valid default credit card for your Amazon .com.au accou… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I purchased several books which loaded onto my cell phone
Hi--i purchased several books which loaded onto my cell phone instead of my tablet--how do i transfer from one device to the other? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
My husband lost his Mastercard last year after I had ordered
My husband lost his Mastercard last year after I had ordered several books. The cost of the books came out of his account but the books didn't actually get onto my Kindle. When I contacted Amazon they… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have had my kindle which I received as a gift years.
I have had my kindle which I received as a gift for many years. Suddenly I cannot bring up any of my books. I'm going on a trip Help!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have several orders from Amazon.com that need to be returned
I have several orders from Amazon.com that need to be returned due to size...I have already been billed for these items....how do I proceed and want the entire amount that I paid returned. Thank you.… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My Kindle has on screen keyboard I down loaded a book - The
My Kindle has on screen keyboard I down loaded a book - The Secret keeper by Kate Morton . It was deleted in error and I have tried reordering it several tines but it's not shown on the Home page Guid… read more
Josh
Josh
Technician
22,260 satisfied customers
We are in the process of changing internet provider, from Comcast
We are in the process of changing internet provider, from Comcast to CenturyLink. We have the TV set up but have not received modem for internet or phone. If I purchase a Kindel Fire will I have to se… read more
Josh
Josh
Technician
22,260 satisfied customers
How do I take the cover off a Kindle E Reader I am having
How do I take the cover off a Kindle E Reader? I am having trouble and don't want to break it. Thanks. Hope you can help me! Jill… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
In December I bought a Literati e reader for my 50 year old
In December I bought a Literati e reader for my 50 year old daughter. She had her heart set on a Kindle so I kept the Literati for myself. It was a couple months old when I started using it and I cugh… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I just asked a question about my e-reader not working. I did
I just asked a question about my e-reader not working. I did not continue because it said I would have to pay $30. The reader is only 3 weeks old (bought on May 3, 2011. Do I still have to pay $30. Th… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
I have a kindle I bought 2 months ago---I now ordered another
I have a kindle I bought 2 months ago---I now ordered another for my husband for Christmas--how do I separate the books that I am reading and the books he is reading to his new kindle and canI order t… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
I have recenly purchased a Kindle. I have attempted to download
I have recenly purchased a Kindle. I have attempted to download (purchase) books. The ones I have purchased before preview appear to have been downloaded. The one I purchased after preview is still no… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x