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My kindle is frozen and I can't open it.? I can"t open it to…

Customer Question
My kindle is frozen...

My kindle is frozen and I can't open it.

Technician's Assistant: What's the make/model of your device? How old is it?

?

Technician's Assistant: What confuses you?

I can"t open it to get to he programs

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I'm lost, it was gigin to me by a friend.

Submitted: 11 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/17/2017
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,264
Experience: E-reader expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 11 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 11 months ago
it lights up and ask do you want to shut down your kindle yes or no
Electronics Technician: Josh, Technician replied 11 months ago

Please hold down the Power button for 30 seconds without releasing and ignore the screen

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Customer reply replied 11 months ago
This amazon kindle will not let me beyound the start up screen
Electronics Technician: Josh, Technician replied 11 months ago

How old is the Kindle?

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Electronics Technician: Josh, Technician replied 11 months ago

How old is the Kindle?

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Electronics Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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