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My kindle needs to be updated-cannot conect to wifi, don't…

Customer Question
My kindle needs to...

My kindle needs to be updated-cannot conect to wifi

Technician's Assistant: What's the make/model of your device? How old is it?

Don't know the model, about 5 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Have not used the kinjdle for a yuear and just tried to open it and buy a book

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, just how to get it going again

Submitted: 11 months ago.Category: E-Readers
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Answered in 4 minutes by:
9/16/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,497
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

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