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All of a sudden I can't get the screen swipe function to…

Customer Question
All of a sudden...

All of a sudden I can't get the screen swipe function to work on my Kindle.

Technician's Assistant: What's the make/model of your device? How old is it?

Hold on, I'm trying to figure that out. It doesn't say anywhere on the device. It's the kind that has only one button on the whole device, on the bottom edge next to the power jack.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

2 days. I washed the screen carefully and charged the battery.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

That's about all I can say at this point.

Submitted: 11 months ago.Category: E-Readers
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Answered in 4 minutes by:
9/16/2017
Electronics Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,823
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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Electronics Technician: Aric, Technician replied 11 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

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Electronics Technician: Aric, Technician replied 11 months ago

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

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Electronics Technician: Aric, Technician replied 11 months ago

Let me know what happens once you try those steps.

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Electronics Technician: Aric, Technician replied 11 months ago

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.

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