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My background lighting is darker suddenly darker making it…

Customer Question
My background lighting...

My background lighting is darker suddenly darker making it difficult to view anything.

Technician's Assistant: What's the make/model of your device? How old is it?

It's about 7 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Don't know what to do

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Don't know how to troubleshoot

Submitted: 11 months ago.Category: E-Readers
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Answered in 1 minute by:
9/16/2017
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,292
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 11 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Electronics Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 11 months ago
Found out yesterday, the 17th that I accidentally darkened the screen and fixed the problem myself. I am trying to get a phone number to see if I can get a refund on a service I haven't used.
Electronics Technician: Josh, Technician replied 11 months ago

Sure, you can call our customer service at 1-***-***-****

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Customer reply replied 11 months ago
I don't want service from anyone. I have paid for a service I found I don't need. Do not want to talk to a tech.
Electronics Technician: Josh, Technician replied 11 months ago

Sure, you can call our customer service at 1-***-***-****

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Customer reply replied 11 months ago
Thank you Josh. Just trying to cancel original request I paid for. I have the number you sent me.
Electronics Technician: Josh, Technician replied 11 months ago

Great! Please call when you have a minute

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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