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I can't sign into my kindle. haven't used it for ages. tried…

Customer Question
I can't sign into...

I can't sign into my kindle. haven't used it for ages. tried to buy book. credit card expired. changed credit card details via website... but still can't log into kindle. I seem to have 2 amazon accounts.***@******.*** and***@******.***

Technician's Assistant: What's the make/model of your device? How old is it?

I think it's a fire 8?? where do I check?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I've tried to follow the instructions it's given me- going to amazon.com/mycd and changing password

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It's a kindle 3.4.2(###) ###-####

Submitted: 11 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/15/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there an welcome

What is the exact message you get when you try to enter your Kindle?

Please let me know

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