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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 38459
Experience:  Avid repairer and trouble shooter of E-Readers
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I don't seem to be able to down load new books on my

Customer Question

I don't seem to be able to down load new books on my samsung. I touch Available for download.now and nothing happends
JA: What's the make/model of your device? How old is it?
Customer: maybe 18months. The screen layout has changed about 2 days ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have been trying to purchase for the last 2 days and get now where
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: that's it
Submitted: 1 month ago.
Category: E-Readers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and use it.

Let me know the results please

Thank you