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Related E-Readers Questions
For a time I have ordered Kindle books and they have not
For a long time I have ordered Kindle books and they have not been delivered to my Kindle paper white. Today I restarted my Kindle and ordered the book White Lies by Lucy Dawson. It was not delivered … read more
Josh
Josh
It Support Specialist
Associate Degree
5,166 satisfied customers
My husband bought me a new Kindle (Paper, my 4th or 5th
My husband bought me a new Kindle (Paper White, my 4th or 5th Kindle); I am very happy with this. However, my daughter who also has a Paper White - a year or so now - read somewhere that I could take … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
My kindle paper failed to restart after I took it off the
My kindle paper white failed to restart after I took it off the charger. Is there a reset button … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I purchased a kindle paper quite while ago. The books I
I purchased a kindle paper white quite while ago. The books I bought nor the books I transferred have not been recorded in my new kindle. The list of books I own is on my account. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,166 satisfied customers
Bought erie canal book...can't get it on kindle, paper about
bought erie canal book...can't get it on kindle JA: What's the make/model of your device? How old is it? Customer: paper white about 2 years old JA: How long has this been going on? What troubleshooti… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Kindle is frozen. When I hold the start button for 40
Kindle is frozen. When I hold the start button for 40 seconds it reboots, but the little white line only goes about 2/3 and then it goes to my home page. BUT the page is frozen and I cannot read? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,166 satisfied customers
I needed to enter new wifi address and password and now the
I needed to enter new wifi address and password ***** now the kindle paper white is blank on the opening page. Unit is fully charged. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,166 satisfied customers
All my books on my Kindle paperwhite disappeared.. I think
All my books on my Kindle paperwhite disappeared.. I think it happened when I was trying to synchonize a book I book on the Kindle app on my phone to my e book. I talked to "Abbigail … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I am able to download books to the Cloud on my pC but not to
I am able to download books to the Cloud on my pC but not to my Kindle? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,166 satisfied customers
We have been having trouble with my Mum's kindle. She used
We have been having trouble with my Mum's kindle. She used to be able to shop but now she brings up a book to purchase it says something like unable to redeem. when I checked this message it implied t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,166 satisfied customers
I have had 3 Kindles. I gave my first Kindle to my daughter,
I have had 3 Kindles. I gave my first Kindle to my daughter, thinking we could share the contents. Now, she's finding that some books she'd like to read on my old Kindle are "archived" and not availab… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
What is the largest GB Kindle Paper that is available? I
What is the largest GB Kindle Paper White that is available? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
My kindle is under my daughters name and she passed away so
my kindle is under my daughters name and she passed away so how can I have it changed to my name so I can order books? … read more
Richard
Richard
Customer Service
IT Manager, Consultant
48,432 satisfied customers
My kindle paperwhite is frozen. screen shows on top half
my kindle paperwhite is frozen. screen shows on top half latest down load bottom half man under tree..middle screen box "power..cancel,restart,screen off". Restart is frozen. full screen showing man u… read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
I have 4 ereaders and none of them will put books into
I have 4 ereaders and none of them will put books into collections anymore. I have hard rebooted them all. … read more
Richard
Richard
Customer Service
IT Manager, Consultant
48,432 satisfied customers
Have utilized my daughters account occasionally in the pas
have utilized my daughters account occasionally in the pas year but have received a kindle at christmas and now want to register this device in my name. I have somehow messed the process up because no… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
For close to a year now I have had trouble charging my Paper
For close to a year now I have had trouble charging my Paper White when it had been fully discharged. I love the convenience of the device but am reluctant to replace it because of the issue I have ha… read more
Cris
Cris
63 satisfied customers
The top 2/3 of the screen is mostly blanked out while the bottom
The top 2/3 of the screen is mostly blanked out while the bottom third is mostly visible, so you can read the words. This is the same both when the power is off and when the power is on. What can I do… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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