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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My Kindle response time is very slow, It is a Paperwhite

Customer Question

My Kindle response time is very slow
JA: What's the make/model of your device? How old is it?
Customer: It is a Paperwhite ..about 3 yrs. old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started yesterday. I charged the battery. rerbouted and tried everything I know.
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: I don't know of anything else.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Michael Hannigan replied 1 month ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 1 month ago.

Is the screen refreshing slowly, or is it just slow moving from one thing to another - like if you open a book?

Customer: replied 1 month ago.
Just give me help.. I don't need all of this electronic b s. If you can't help me just say so.
Expert:  Michael Hannigan replied 1 month ago.

I don't know what you mean by that. But my help will be quick and to the point.

Please answer my previous question - is the screen refreshing slowly, or is it just slow when it is performing a task like opening a book?

Expert:  Michael Hannigan replied 1 month ago.

Is the screen refreshing slowly?

Expert:  Michael Hannigan replied 1 month ago.

Please reply to me here like you did the last time.

Expert:  Michael Hannigan replied 1 month ago.

Are you still there?