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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 38521
Experience:  Avid repairer and trouble shooter of E-Readers
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My Kindle has stopped letting me shop in the Kindle store.

Customer Question

my Kindle has stopped letting me shop in the Kindle store. Have access to all my books but I cannot purchase new swlections.
JA: What's the make/model of your device? How old is it?
Customer: serial number is ***** 0383 4DD8. Kindle version 3.4.2
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started two days ago. Tried resetting wifi connection....restarted by Kindle....add a passcode for security.
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: that is about the whole story.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the store.

Let me know the results please

Thank you