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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I've ordered 2 books which have not been downloaded to my

Customer Question

I've ordered 2 books which have not been downloaded to my Kindle 5
JA: What's the make/model of your device? How old is it?
Customer: its my 5th one not sure make & model...Probably had appx 5 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since yesterday 9/12,,,have tried restarting 4 or 5 times...it's fully charged.
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: First time I've ever had trouble with my 5 kindles
Submitted: 1 month ago.
Category: E-Readers
Expert:  Louie replied 1 month ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than the above "...restarting 4 or 5 times...charge..."

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