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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My paperwhite does not let me swipe to open. I tap multiple

Customer Question

my paperwhite does not let me swipe to open. I tap multiple times but when it does open the page view has a weird view.
JA: What's the make/model of your device? How old is it?
Customer: paperwhite probably 2 years old. It is fully charged I think
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it started last night and I haven't tried anything yet
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: just that I am in a hurry to get to airport.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Expert:  Aric replied 1 month ago.

Please view my reply and try those steps to proceed.

Expert:  Aric replied 1 month ago.

Were you able to try those steps? Did the Kindle respond?

Expert:  Aric replied 1 month ago.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?