How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20246
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

When I turn my kindle on all I get is a screen. It has been

Customer Question

when I turn my kindle on all I get is a gray screen. It has been charged so what is the matter?
JA: What's the make/model of your device? How old is it?
Customer: where do I find that info? Have had it for 2-3 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started yesterday. When I turned it on there was a block in the center that was half red so I thought I should charge it. PUT IT ON THE CHARGER BUT DIDN'T KNOW WHAT ELSE TO DO.
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: NO AND THANK YOU
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.