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Help, please. I cannot get my husband's Kindle online. It…

Customer Question
Help, please. I...

Help, please. I cannot get my husband's Kindle online. It will not connect to our Verizon internet but all (6) of our other items are working fine.

Technician's Assistant: What's the make/model of your device? How old is it?

Where would I find this info

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Several days. I tried to set the Wi-Fi as instructed under ? The box that gets checked will not stay "checked" .

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Nothing that I can think of. He uses it only to play games(free ones).

Submitted: 11 months ago.Category: E-Readers
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Answered in 1 minute by:
9/13/2017
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,203
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 11 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 11 months ago
Please wait for me. It is turning on.
Customer reply replied 11 months ago
I am still here
Electronics Technician: Josh, Technician replied 11 months ago

Does it work after the restart?

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Customer reply replied 11 months ago
I am stuck. Power off so I will try again
Electronics Technician: Josh, Technician replied 11 months ago

Please let me know

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Customer reply replied 11 months ago
When I held the power button down it did not come on after that
Customer reply replied 11 months ago
I am repowering now
Customer reply replied 11 months ago
The initial screen (jack) is on but I cannot put in the 4 number code to open it.
Customer reply replied 11 months ago
What now?
Customer reply replied 11 months ago
I will try the 25-30 seconds on power again. Are you there?
Customer reply replied 11 months ago
I hope that it reset but I cannot get past the first screen. HELP!!!!!
Customer reply replied 11 months ago
JOSH, are you still there?
Customer reply replied 11 months ago
Sorry to request a new expert but I seem to been cut off from Josh.
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