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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Help, please. I cannot get my husband's Kindle online. It

Customer Question

Help, please. I cannot get my husband's Kindle online. It will not connect to our Verizon internet but all (6) of our other items are working fine.
JA: What's the make/model of your device? How old is it?
Customer: Where would I find this info
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Several days. I tried to set the Wi-Fi as instructed under ? The box that gets checked will not stay "checked" .
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Nothing that I can think of. He uses it only to play games(free ones).
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 1 month ago.
Please wait for me. It is turning on.
Customer: replied 1 month ago.
I am still here
Expert:  Josh replied 1 month ago.

Does it work after the restart?

Customer: replied 1 month ago.
I am stuck. Power off so I will try again
Expert:  Josh replied 1 month ago.

Please let me know

Customer: replied 1 month ago.
When I held the power button down it did not come on after that
Customer: replied 1 month ago.
I am repowering now
Customer: replied 1 month ago.
The initial screen (jack) is on but I cannot put in the 4 number code to open it.
Customer: replied 1 month ago.
What now?
Customer: replied 1 month ago.
I will try the 25-30 seconds on power again. Are you there?
Customer: replied 1 month ago.
I hope that it reset but I cannot get past the first screen. HELP!!!!!
Customer: replied 1 month ago.
JOSH, are you still there?
Customer: replied 1 month ago.
Sorry to request a new expert but I seem to been cut off from Josh.