How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I've had my kindle for a few years & always take it on

Customer Question

I've had my kindle white for a few years & always take it on holiday anywhere in Europe. This holiday it won't let me read any books. Just keeps telling me to get onto my internet provider???
JA: What's the make/model of your device? How old is it?
Customer: Kindle with white back light. I think about 2 or maybe 3years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started when I got on plane & tried to read. I just thought it must be spmething to do with plane, but since I arrived in Mallorca on Sunday I haven't been able to read at all thought you didn't need wi-fi to read your downloaded books. Never needed it before
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Like what?
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

You should not need Wi-Fi to read a downloaded book. What is the error message that you see?