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My Kindle won't connect to our Wi-Fi network. I have put in…

Customer Question
My Kindle won't connect...

My Kindle won't connect to our Wi-Fi network. I have put in the correct password ***** as soon as I push submit " forget" comes up beside the Wi-Fi network name HELP11

Technician's Assistant: What's the make/model of your device? How old is it?

Amazon kindle 3.4(###) ###-#### About 4 to 5 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About three months. Went to the store I bought it followed all instructions given. Followed instructions on Kindle settings page

Submitted: 11 months ago.Category: E-Readers
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Answered in 54 minutes by:
9/13/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,496
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

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