How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9841
Experience:  E-Reader Technician
Type Your E-Readers Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

I cant login with my kindle app data. what do i do, its a

Customer Question

i cant login with my kindle app data. what do i do
JA: What's the make/model of your device? How old is it?
Customer: its a kindlr
JA: How long has this been going on? What troubleshooting have you tried?
Customer: there has been no problem . my credit card was stolen and I was trying to add my new credit card info ....
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Randy Boman replied 1 month ago.


My name is Randy,

I will be glad to assist you.

You can edit your payment method by visiting the Settings page within Manage Your Content and Devices from a web browser on your computer.

To view or edit your payment method:

Go to CLICK HERE Manage Your Content and Devices ( full site).
From Settings, select Edit Payment Method below Digital Payment Settings.
Select the desired credit card information, or add a new card, and then click Continue.

Enter the desired billing address, and then click Continue. You will be taken back to the Digital Payment Settings page where you can view your edited 1-Click payment method.

If it does not up on the Kindle after a few minutes follow these steps on the Kindle please.

Press and hold, or slide and hold, the Power button for a full 40 seconds, even after the screen goes blank, then let go. Press or slide the power button to restart if the device does not start up again on its own.