How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: E-Readers
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your E-Readers Question Here...
Aric is online now
A new question is answered every 9 seconds

My Kindle Touch won't turn off, 4th Generation D001200, Been

Customer Question

My Kindle Touch won't turn off
JA: What's the make/model of your device? How old is it?
Customer: 4th Generation D001200
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Been going on for about 24 hours. When I charge it with Charger that plugs into wall socket it is completely frozen-I I tried to restart/resetand it wouldn't do anything. I plugged into USB port on computer and I was able to get menu, list of books and did restart it. Even after restart I cannot turn it off. I have not tried reset afterplugged into USB port
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Yes, up until this issue, I only had one other frozen screen about 2-3 years ago. Was able to soft reset and it corrected problem.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

Customer: replied 1 month ago.
I've tried that several times. It doesn't do anything