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Ask Aric Your Own Question
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 44954
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My Fire HD has been freezing the last couple of days. What

Customer Question

My Fire HD has been freezing the last couple of days. What can I to solve the problem?
JA: What's the make/model of your device? How old is it?
Customer: Kindle Fire HDX10 inch
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have an HD 10 refurbished
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: I have been having ongoing issue with the tablet. It started freezing two days ago.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).