How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask MD.SADIQUE Your Own Question
MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3386
Experience:  Electronics engineer,2yrs+exp as circuit analyst.
22727371
Type Your E-Readers Question Here...
MD.SADIQUE is online now
A new question is answered every 9 seconds

My kindle wont do anything, it is a blank screen,

Customer Question

my kindle wont do anything, it is a blank screen
JA: What's the make/model of your device? How old is it?
Customer: CE07002015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started. Tried to put in an order and it would't take it, now it won't do anything
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: don'te know what else, just want it back on
Submitted: 1 month ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 1 month ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Let's try resetting your Kindle; follow the steps below:

1) Remove your Kindle from the charger if connected.Please remove the USB cable also.

2) Press and hold the Power button on the bottom of the device for about 25 seconds and then release the switch.

3) Please press and hold your Kindle for atleast 25 seconds.If you only hold the Power button for only 5 to 10 seconds you'll just turn the unit OFF. So you have to hold the power button for atleast 25 seconds.