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Kindle fire will not turn on, Kindle Fire HD Version 8.5.1…

Customer Question
Kindle fire will not...

Kindle fire will not turn on

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Kindle Fire HD Version 8.5.1 No problems with this kindle in the past

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

3 or 4 days. Took the otter case off the tablet. Right now it is on the charge. is does not even show it is charging.

Submitted: 11 months ago.Category: E-Readers
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Answered in 5 minutes by:
9/12/2017
Electronics Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,779
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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Electronics Technician: Aric, Technician replied 11 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

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Electronics Technician: Aric, Technician replied 11 months ago

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

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Electronics Technician: Aric, Technician replied 11 months ago

Let me know what happens once you try those steps.

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Electronics Technician: Aric, Technician replied 11 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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