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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.When you try to connect the Kindle you are asking about, to WiFi, what happens? does it just refuse to connect, after trying? or does it give an error message?
There is a way to reset the Kindle, with some cautions, such as, that your information on the Kindle will be erased (but, the e-books loaded on it, can be re-loaded from your Amazon account afterward, at no further expense.) Are you willing to do this procedure? if so, let me know, by Reply To Expert, and I will provide instructions.