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I'm Kumar and I'll try my best to assist you today.
Can you please let me know which Nook Device are you currently using? I have shared a document so that you can easily understand the issue you are facing?
I apologize for the delay. Did you have a look at the document link that I shared?
Okay. I want to avoid any delays so let me share a few details. I see you are using a Barnes and Noble Nook device. If you use a PC, you can always download Nook for PC. Link has been provided below. Its a Windows App.
Organizing Barnes and Noble shelves is very time taking. Furthermore, its very unstable and BN does not offer any way whatsoever to save/backup the shelves. Once you do a factory reset, all the data will be gone.
If you use iMac, please find below the link.
You can also use Calibre. It's a very easy app for eBook Management and backup. Link provided below.
Please note, depending upon the file size/backup size, the backup time will take time. Should take ~2Hours for 1000 Files.
Please do get back to me for any other details.
I apologize. We shared the above details considering Barnes and Noble Nook shelves being in the cloud. Please follow the below steps to copy data from Nook to PC.
This could be a little slow depending upon the size of data.
Turn on your Windows or Mac.
Turn on your NOOK Tablet.
Connect the small end of the USB cable that came with your NOOK to the Tablet.
Connect the larger end of the USB cable to a USB port on your personal computer.
After some time, your computer should say it has detected a new disk drive. Depending on your computer, the drive may show up as MyNOOK, or it may just be an extra drive. There will be a second entry for the microSD/SDHC memory slot. If your computer has one internal hard drive plus a CD/DVD drive, the NOOK may show up as Removable Disk E: and Removable Drive F:.
Some Windows computers may ask if you want to install a driver for a NOOK device. Click Cancel to close this dialog box.
On your computer, click the NOOK drive to open it.
Click My Files to open that subfolder.
Drag and drop files from the computer to the right subfolder.
Please write in the box below for other details.