Ask an E-Readers Question, Get an Answer ASAP!
Welcome to the site! I'm Dan and I'd be happy to help.
How many devices do you have connected to your WiFi? Who is your internet service provider?
The email address wouldn't matter if we're just trying to get the new device on the network. Have you already rebooted your WiFi router and modem? If not, let's try that now. Disconnect power and let them sit for 30 seconds. Then reconnect just the power cord to the modem, and wait a couple minutes for it to initialize. Now do the same for the router. Note, you might have a 2-in-1 modem/router combo. Let me know what you find.
This definitely doesn't sound like a Glowlight problem. Have you contacted ImOn about their service? It sounds like it may be an intermittent signal coming to your home. Reading over some customer reviews of their services, I don't think you're alone.
They will be able to send a manual reboot signal, similar to what we tried to do by unplugging the modem. They should also be able to look at signal strength and diagnose the authentication problem you're seeing with WiFi. The good news, I think, is that I don't think your new device is malfunctioning.
Let me know how it goes, and don't forget to rate the service you've received. I hope it has been excellent thus far.