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My Kindle will not open books. I bought a new book and began…

Customer Question
My Kindle will not...

My Kindle will not open books. I bought a new book and began to get error messages.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Amazon Kindle EY21

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

2 days, have done nothing

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

The Kindle has been great, some years old.

Submitted: 11 months ago.Category: E-Readers
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Answered in 4 minutes by:
9/11/2017
Electronics Technician: Randy Boman, Technician replied 11 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,549
Experience: E-Reader Technician
Verified

Hi,

My name is Randy,

I am sorry to hear that you are having this issue.

I will be glad to assist you.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own. Then try connecting to WiFi and sign in with your Amazon account info. If that fails you will need to update the Kindle using a computer. Let me know the Kindle Version if it does not work please.

From Home, tap the Menu icon, and then tap Settings. From Settings, tap the Menu icon, and then tap Device Info.

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Electronics Technician: Randy Boman, Technician replied 11 months ago

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