Ask an E-Readers Question, Get an Answer ASAP!
Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.
This could be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle books will sync to the device. Slide or press and hold the power switch for 40 seconds, then release. Then sign in with the same Amazon account that you used to purchase the books. Then wait a couple minutes to see if they are delivered.
If not , check to be sure the kindle is registered properly to the same email address and password ***** you used to sign in to the Amazon account when they were purchased.
To view your Amazon account from your computer and check to see if the kindle is listed:
Then check the registration on the kindle>
From the kindle> Follow these steps please> From Home, press the Menu button, and then select Settings. Tap on the amazon account listed there then select deregister, then from the Settings menu select register and enter the current Amazon account info.
Please let me know if this does not work for you, or if you need any other assistance.
Tap the name of your home wifi network. On the next screen , select Forget
press the Menu button on the home screen, select Experimental, and select Launch Browser.
does it have another xfinity wifi name that you can select? xfinity guest, etc...
okay, try and add the network manually.
okay, the problem seems to be with the kindle experimental browser not giving the option to sign in with the xfinity email username and password.
have you contacted xfinity to see if there is another way to connect through their modem?