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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20238
Experience:  E-reader expert
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My Kobo will not hold the charge. I have had it for 2 yrs.

Customer Question

My Kobo will not hold the charge. I have had it for 2 yrs.
JA: What's the make/model of your device? How old is it?
Customer: kobo glow ce0560
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have to reboot it, tried to plug it in for a coup[le of hours,I did nor remove the back.
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Just how are we going to fix it?
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Have you tried a different charger?

Customer: replied 1 month ago.
Different chargers will not work. I have had it for 2 yrs and it just started this problem, last year, yes, I know, I shopuld have connected with you sooner. I try it once a month.
Customer: replied 1 month ago.
do not want to spend a lot of money on this OK?
Expert:  Josh replied 1 month ago.

Since it is outside of warranty, it would cost more to repair the Kobo than to buy a new one.

You can buy a new Nook for $59.99 up to $179.99

Customer: replied 1 month ago.
Thank you very much for the information. I will probably buy a new one .
Expert:  Josh replied 1 month ago.

You're welcome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.