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My new Kindle is somehow in Spanish. I haven't set it up or…

Customer Question
My new Kindle is...

My new Kindle is somehow in Spanish. I haven't set it up or registered it yet so haven't got a Home Screen to change the language or a Device management account. I'm stuck at the beginning!

Technician's Assistant: What's the make/model of your device? How old is it?

Paperwhite. Brand new.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just bought it. Looks like it's been imported to Australia from Brazil.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I'd also like to know how to turn it off and on again as this may fix the problem

Submitted: 11 months ago.Category: E-Readers
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Answered in 12 minutes by:
9/10/2017
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,235
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 11 months ago

1. Tap menu (three dots in a stack on the upper right of the screen
2. Tap the 8th Option (Settings)
3. Tap the 6th Option (Language and Dictionaries)
4. Tap the first Option (Language)
5. Tap third Option (English US)

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Electronics Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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