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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I can't reset my kindle, Amazon Fire 2015, It has a

Customer Question

I can't reset my kindle
JA: What's the make/model of your device? How old is it?
Customer: Amazon Fire 2015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has a passcode, because it belonged to someone else--but now we can't reset the passcode--I went to "Manage My Devices" which told me to deregister it, but now I can't do anything
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,
I'm sorry about the issue. If you enter an incorrect password ***** PIN (at least characters in length) for five times, does it give you the Reset option? If yes, can you use that option?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 1 month ago.

What's showing on your Kindle's screen now?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,