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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle wont print the right letters so I cant oeder a

Customer Question

my kindle wont print the right letters so I cant oeder a book
JA: What's the make/model of your device? How old is it?
Customer: not sure had it 4 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: where can I troubleshoot
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  rahul.pattnayak replied 1 month ago.

Thanks for using justanswer.

please do the following steps,

1) Remove your Kindle from the charger if connected.

2) Press and hold (or slide and hold)the power button to the right and hold it there for 30 seconds.After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
If you only hold the Power button to the right for only 5 to 10 seconds you'll just turn the unit OFF. So,you have to hold the power button to the right for at least 30 seconds.
After the 30 seconds, release the Power button.The charge indicator light will turn on after a few seconds.
It will reboot and it will work again. Please reply if that does not help.

Hope it helps.Please leave a positive rating before leaving by giving 3 or more stars.
Regards.
It would be kind enough to give a positive rating to my answer, but if you are going to click either "Poor service" or "Bad service", please stop and click on the REPLY or CONTINUE CONVERSATION button so that i will be happy to assist you with your problem.