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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Reconnect my credit card, 4 years, my card just suddenly cut

Customer Question

Reconnect my credit card
JA: What's the make/model of your device? How old is it?
Customer: 4 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: my card just suddenly cut out 2 weeks ago
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: E-Readers
Customer: replied 1 month ago.
waiting to connect my credit card
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Expert:  Russell H. replied 1 month ago.

What do you wish to re-connect your credit card *to*? an account, a Kindle device, or something else, please?

Customer: replied 1 month ago.
Expert:  Russell H. replied 1 month ago.

OK. What model of Kindle is it, please? (And, it must be connected to WiFi and internet, to proceed from here, also.)

Customer: replied 1 month ago.
answer please
Expert:  Russell H. replied 1 month ago.

To connect your Kindle to your credit card, first:

1. it must be registered to your Amazon account, and

2. it must be online and connected to WiFi, and

3. it must be in Manage Your Content And Devices, and

4. from there you go to Settings, then to

Edit Payment Methods

then choose the credit card entry already entered there, if it just needs updating, and verify and/or correct (as needed) the details there. Perhaps if your credit card expired in 9/2017, on September 1st, then all you need to do is correct to the newly issued credit card's new expiration date.

Save that change, and you should have cured the problem and be capable of buying books on your Kindle again.

Let me know if (or, if not) that helps answer your question, please.

Customer: replied 1 month ago.
no payment methods insettings
Customer: replied 1 month ago.
I'm getting tired of this execise
Expert:  Russell H. replied 1 month ago.

I must explain: there are varied types of procedures for varying Kindle models. I will need to know what Kindle model you have, to advise you exactly on how to proceed with the solution to this problem.

Customer: replied 1 month ago.
Russel, please speed up
Expert:  Russell H. replied 1 month ago.

I will need to know what Kindle model you have.

Customer: replied 1 month ago.
there is no id on the kindle.It has a keyboard.
Customer: replied 1 month ago.
In the settings: WI-FI MACAddress:28:EF:01::SA:32:2F
Customer: replied 1 month ago.
Now please speed up!
Expert:  Russell H. replied 1 month ago.

A Kindle Keyboard? when did you last use it to order books? sometime since March 2016, before now?

Customer: replied 1 month ago.
a lot
Expert:  Russell H. replied 1 month ago.

Then I think you will need to open your Web Browser in your Kindle keyboard, and access a web page, to update your credit card details. I regret that there is no more convenient method.

Can you search for

on your Kindle. It ought to open Web Browser, and bring you to the Manage Your Content And Devices page.

Customer: replied 1 month ago.
web browser????
Customer: replied 1 month ago.
isn't that this site
Expert:  Russell H. replied 1 month ago.

Can you Search?

- If so, Search on this:

- if so, does it find anything?