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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.I'm sorry to hear about your undoubtedly disappointing experience with trying to make a purchase. I'd like to help, but will need to ask a few questions first:
- is your laptop an Apple computer, or a Windows PC type computer?
- can you utterly not log in to your Amazon.com account?
- and, are you quite sure of your Amazon.com account name/username/email-address ?