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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Get alexa going, sk705, new, like what

Customer Question

get alexa going
JA: What's the make/model of your device? How old is it?
Customer: sk705
JA: How long has this been going on? What troubleshooting have you tried?
Customer: new
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: like what
Submitted: 1 month ago.
Category: E-Readers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I'd like to help you with the Alexa service and the Echo device you have.

What light currently shows on the Echo device, please?

Customer: replied 1 month ago.
blue w
Expert:  Russell H. replied 1 month ago.

OK...

Expert:  Russell H. replied 1 month ago.

The light on the Echo device should be blue at first, then turn orange. Has it ever turned orange? and is it flashing blue, or steady blue?

Expert:  Russell H. replied 1 month ago.

As well as whether the light on the Echo device has ever turned orange, there is also another question: how old is the Echo device in question? and is it placed near enough to your WiFi router - it doesn't have to be next to it, just not too distant from it either.