How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

All of the sudden, my kindle started skipping pages, I use

Customer Question

All of the sudden, my kindle started skipping pages
JA: What's the make/model of your device? How old is it?
Customer: I use kindle on my iPad and that's about 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started today. I tried rebooting my device but that's about all
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: it's doing this same thing on all my books not just the one
Submitted: 1 month ago.
Category: E-Readers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.
In order to help you I need to ask, please: How exactly are you touching the screen, when you touch it to change or turn the page?

Customer: replied 1 month ago.
I am swiping it in the middle of the page with my finger or a stylus.
Expert:  Russell H. replied 1 month ago.

OK - that's more or less the right way to tap the page. Toward the edges it often signals more than one tap, thus skips pages.

How many devices do you have Kindle apps on, please?

Customer: replied 1 month ago.
Expert:  Russell H. replied 1 month ago.

And that one device is an iPad with the Kindle Reader app, correct?

Expert:  Russell H. replied 1 month ago.

Does any other app have a problem with touch-screen controls or their action?

Customer: replied 1 month ago.
Expert:  Russell H. replied 1 month ago.

Did the Kindle Reader work OK, with regard to changing pages / turning pages, before this sometime? and if so, how long ago did it last work properly?