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HelloWelcomeWhilst this may be a hardware issue I am hopeful you have success doing this>>>Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.Let me know if you need more help OR if this does not work for you.
A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.RegardsAnthony
Did you see the kindle reboot and reload the operating sys?it would have flickered and gone back to the home screen usually a tree?
Then that is really odd because if I had 100 kindles in front of me now 99 would be ok after that reset ,it must in that case be a software problem how old is the kindle please?
Do you still need help with this please?
A paper-white is not all that old
So how old is it?or is the kindle working please?