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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 15021
Experience:  E-Reader Expert
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When I go "show more" in a category it freezes. Kindle

Customer Question

When I go "show more" in a category it freezes.
JA: What's the make/model of your device? How old is it?
Customer: Kindle paperwhite
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just happened today. I restarted the kindle and same thing happened.
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: I have had to restart frequently over the past few weeks because of slowness.
Submitted: 1 month ago.
Category: E-Readers
Expert:  info tech replied 1 month ago.

Hello
Welcome
Whilst this may be a hardware issue I am hopeful you have success doing this>>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.
Regards
Anthony

Customer: replied 1 month ago.
Didn't work.
Expert:  info tech replied 1 month ago.

Did you see the kindle reboot and reload the operating sys?it would have flickered and gone back to the home screen usually a tree?

Customer: replied 1 month ago.
Expert:  info tech replied 1 month ago.

Then that is really odd because if I had 100 kindles in front of me now 99 would be ok after that reset ,it must in that case be a software problem how old is the kindle please?

Expert:  info tech replied 1 month ago.

Do you still need help with this please?

Customer: replied 1 month ago.
My kindle is quite old - not sure how long I have had it. I am thinking of buying a new one.
Expert:  info tech replied 1 month ago.

A paper-white is not all that old

So how old is it?or is the kindle working please?