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Both my Kindle Fire AND my Kindle Paperwhite have stopped
Both my Kindle Fire AND my Kindle Paperwhite have stopped working this week. The Fire continues to say battery too low to open after trying numerous chargers and now Paperwhite just wont open. Help … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I have an old Kindle - not sure how many years I have had it
I have an old Kindle - not sure how many years I have had it but probably 6.5years. It has not played up until recently but has been getting slower and slower and I have had to recharge the battery mo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I have a Kindle paperwhite and a page has frozen and I can't
hi, I have a Kindle paperwhite and a page has frozen and I can't move anywhere! … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
It keeps trying to restart and won't close down. I have over
it keeps trying to restart and won't close down. I have over 900 titles - is it over full? if so how do i move some of my earlier purchases? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,273 satisfied customers
I recently brought a new kindle paperwhite and it is
Hi I recently brought a new kindle paperwhite and it is freezing on a page and I can't take it forward or back. The only way I can resume reading is by restarting the device. Never had this with my ol… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I have just ordered a free book and my Kindle Paperwhite is
I have just ordered a free book and my Kindle Paperwhite is supposed to be the default device but books are jumping onto my Apple Ipad Kindle, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
A few months ago, when I purchased my Kindle Paperwhite, I
Hi. A few months ago, when I purchased my Kindle Paperwhite, I subscribed to free unlimited. A few weeks ago, I had to cancel my credit cards because my wallet was stolen. I want to make sure that I a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I have a Kindle paperwhite. I had over 1200 books downloaded
Hi! I have a Kindle paperwhite. I had over 1200 books downloaded and was getting the message that I had insufficient storage space. I deleted over 700 books and am still getting the same message and c… read more
Randy***** CellTech
Randy***** CellTech
1,845 satisfied customers
After over 500 purchases I am having trouble with new
after over 500 purchases I am having trouble with new purchases sometimes not reaching my Kindle Paperwhite. It has happened about four times in the past month. … read more
Louie
Louie
Senior Technician
Associate Degree
10,608 satisfied customers
I cannot open my Wordex puzzle anymore. it freezes every
I cannot open my Wordex puzzle anymore. it freezes every time. … read more
Randy***** CellTech
Randy***** CellTech
1,845 satisfied customers
I have received a message about a software update. However,
I have received a message about a software update. However, I have been unable to accomplish this. The instructions are to connect to wi-fi & leave the charger on overnight. I have done this three tim… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,600 satisfied customers
Cannot access my home screen. When I turn the unit on, it
Cannot access my home screen. When I turn the unit on, it goes to some kind of a game or something that it wants me to log into. When I swipe up to get to home screen nothing happens … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,600 satisfied customers
Why did my kindle paperwhite not receive the books I ordered
Why did my kindle paperwhite not receive the books I ordered on the eighth of April … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
I received my new Kindle Paperwhite replacement this
I received my new Kindle Paperwhite replacement this weekend. The first one you sent last week did not have correct software installed and would not connect to my WiFi. This new one is exhibiting the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I have a Kindle white paper and it keeps locking up on me.
I have a Kindle white paper and it keeps locking up on me. I close it and wait few minutes and then try to turn it on and it still is frozen.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My Kindle Light will not load any of the applications. I can
My Kindle Light will not load any of the applications. I can open and read the books I have. What can I do? Joann Minihan… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My Kindle repeatedly freezes up. In the past couple of weeks
My Kindle repeatedly freezes up. In the past couple of weeks it has been occurring more frequently. In the past I have been able to get it to reboot by holding the power switch over for 20 - 60 second… read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
Recieved two kendles for wife and I at Christmas. Have frequently
Recieved two kendles for wife and I at Christmas. Have frequently used mine. Today, after reading this morning, just picked it up and the screen was blank (not sleep mode picture). Can not activate. P… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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