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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20187
Experience:  E-reader expert
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My Kindle won't charge, I have no idea but it is at least 6

Customer Question

My Kindle won't charge
JA: What's the make/model of your device? How old is it?
Customer: I have no idea but it is at least 6 yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's been going on for two days, I don't know how to do trouble shooting
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: I have a kindle fire
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.